RETURN AND EXCHANGE POLICY 

Damaged or Defective Items 

Please fill out the form including the steps below.

https://restorefaith.shop/pages/contact-us

- Your order number 

- Name on the order 

- Email the order was made with 

- A clear photograph demonstrating the quality of the damaged area. 

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. Our amazing Customer Service Team will be happy to assist you. 

This policy lasts 30 days after the tracking number has been created. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 

If applicable, we will replace an item that is defective/damaged. 

Cancelling My Order 

Unfortunately, we cannot accept cancellations or refunds after an order is made as orders go into production immediately after purchasing. 

PAYMENTS AND REFUND POLICY 

My credit card isn't working. What should I do? 

We do take a variety of cards, however some do not work with our payment platform. Could you please check that your billing address and zip code are the correct ones attached to your credit card. Sometimes if these are incorrect the payment will not go through. Please re-try adding your billing address, then the payment and see how it goes. 

If it does not go through? The last option would be to attach your card to Shopify Pay or Google Pay to make the payment that way. 

Shipping Fees 

Shipping fees are non-refundable. 

SHIPPING, TAXES, AND DUTIES

What happens if my address is entered incorrectly at the time of shipping? 

If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted. 

My package is lost. What should I do? 

Please contact USPS and file a USPS lost claim: https://www.usps.com/help/claims.htm 

Contact

https://restorefaith.shop/pages/contact-us with your order number and USPS Case Code & reason so we can assist you further. RESTORE FAITHis not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package. 

What happens if I refuse a package or it is undeliverable? 

If you have been notified of your order returning to sender, please notify us immediately at

https://restorefaith.shop/pages/contact-us with your order number, so we can begin the process of reshipping your order. This process will take approximately 7-10 business days.

Multiple Shipments 

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order. 

Taxes & Duties 

Prices displayed on the website do  include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. 

If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges. 

If your order contains multiple items, we may split shipping into multiple packages. The customer will be responsible for the custom fees for each shipment. 

Shipping Carriers 

Shipments are sent via USPS. Once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date information about your shipment. Any inquiries for delivery status should be directed to the courier. 

Redirecting An Order 

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. 

SIZING

All necklaces come with a clasp and are adjustable in length for the perfect fitment. 

 

Donation 

A portion of the profits is donated each year to multiple charities listed on our website. If you would like to contribute, you can simply place an order on our website.